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Shipping Policy
Last Updated: June 2026
At Virossly, we understand that timely and reliable delivery is an important part of your shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered after a purchase is placed through our website. Our goal is to provide clear information regarding shipping timelines, shipping charges, order tracking, delivery issues, and customer responsibilities related to shipping.
We strive to process and ship every order efficiently while maintaining high standards of accuracy and customer service. Please review the information below carefully before placing an order. By completing a purchase on our website, you acknowledge and agree to the shipping terms described in this policy.
Order Processing
All orders placed through our website are subject to order verification and payment approval before shipment. Once an order has been successfully submitted, our fulfillment team begins preparing the items for shipment as quickly as possible.
Our standard handling time is 1 business day. Handling time refers to the period required to verify, prepare, package, and transfer an order to the shipping carrier. Business days are Monday through Friday and exclude weekends and recognized holidays.
Orders submitted after the daily cut-off time, on weekends, or on holidays will begin processing on the next available business day. During periods of increased demand, promotional events, seasonal sales, or unexpected operational disruptions, processing times may occasionally require additional time. If a significant delay occurs, we will make reasonable efforts to inform affected customers.
Once an order has been packaged and handed over to the selected shipping carrier, the order enters the transit phase and delivery timelines begin to apply.
Shipping Rates Time
We offer transparent flat-rate shipping throughout our service area. Shipping costs are displayed during checkout before payment is completed. Delivery estimates below represent typical shipping timelines and are not guaranteed delivery dates.
| Processing Stage | Estimated Time |
|---|---|
| Handling Time | 1 Business Day |
| Transit Time | 2–6 Business Days |
| Total Estimated Delivery Time | 3–7 Business Days |
The estimated delivery window begins after the handling period has been completed. Delivery times may vary depending on destination, weather conditions, carrier operations, seasonal shipping volumes, and other factors outside our control.
Shipping Cost
| Destination | Shipping Fee |
|---|---|
| United States | Flat Rate $6.99 |
Shipping fees are charged once per order and are displayed clearly during checkout. Any applicable taxes or additional charges required by local authorities are the responsibility of the customer where applicable.
Cut-Off Time
Our daily order cut-off time is 5:00 PM (EST), Monday through Friday.
Orders received before the cut-off time on a business day are generally included in that day's processing queue. Orders submitted after the cut-off time will typically be treated as having been received on the following business day.
For example, if an order is placed at 4:30 PM (EST) on a Tuesday, processing may begin that same business day. If an order is submitted at 7:00 PM (EST) on Tuesday, processing will generally begin on Wednesday. Orders placed on weekends or holidays will begin processing on the next available business day.
The cut-off time helps ensure efficient order handling and allows our fulfillment operations to maintain consistent shipping performance.
Shipping Carriers
To provide dependable shipping services, we work with established carriers that offer nationwide delivery coverage and package tracking capabilities.
Orders may be shipped through one of the following carriers:
- USPS
- UPS
- FedEx
The carrier selected for a specific shipment may depend on package size, destination, service availability, logistics efficiency, and operational considerations. Carrier selection is determined during fulfillment and may vary between orders.
Once a package has been transferred to the carrier, delivery operations and transportation schedules are managed by the carrier. While we monitor shipments and assist customers whenever possible, carrier-related delays may occasionally occur due to circumstances beyond our direct control.
Tracking Information
After an order has been shipped, customers will receive shipment confirmation details using the contact information provided during checkout. Tracking information is generally made available once the carrier scans the package into its network.
Please allow a reasonable period of time for tracking information to update after receiving a shipping notification. In some cases, tracking events may not appear immediately due to carrier processing procedures.
Customers are encouraged to monitor tracking progress regularly and ensure that someone is available to receive the package when necessary. Tracking updates provide the most accurate information regarding the package's current location and estimated delivery status.
If tracking information has not updated for an extended period or appears inconsistent with the expected delivery timeline, customers may contact us for assistance.
Delivery Issues
Shipping Delays
Although we make every effort to ensure timely delivery, shipping delays may occasionally occur due to weather conditions, transportation disruptions, carrier capacity limitations, natural events, inaccurate shipping information, customs procedures where applicable, or other unforeseen circumstances.
Delivery estimates should be considered approximate and are not guaranteed. We appreciate customer patience whenever delays occur and will assist in investigating shipment status whenever possible.
Lost Packages
If tracking information indicates unusual shipment activity or a package appears lost during transit, customers should contact us promptly. We may initiate an investigation with the carrier to determine the shipment status.
Carrier investigations may require additional time before a final resolution can be provided. Depending on the outcome of the investigation, appropriate solutions may be considered in accordance with the circumstances of the shipment.
Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information during checkout. Incorrect, incomplete, or outdated addresses may result in delays, delivery failures, additional carrier charges, or returned shipments.
If a customer notices an address error after placing an order, they should contact us immediately. While we will attempt to assist with address corrections before shipment, modifications cannot be guaranteed once fulfillment processing has begun.
If a package is returned due to an incorrect address supplied by the customer, additional shipping charges may be required before reshipment can be arranged.
Delivered but Not Received
If tracking indicates that a package has been delivered but the customer cannot locate it, we recommend checking with household members, neighbors, building management, mailrooms, or other authorized recipients who may have accepted delivery.
Customers should also allow a short period of time for possible carrier scanning discrepancies. If the package remains missing, please contact us so we can help review available shipment information.
Order Changes & Cancellation
Customers who wish to modify or cancel an order should contact us as soon as possible after placing the order.
Because fulfillment activities begin quickly, changes and cancellations can only be accommodated before processing and shipment activities have progressed beyond a recoverable stage.
Requested changes may include:
- Shipping address corrections
- Product quantity adjustments
- Item modifications
- Order cancellation requests
Once an order has been shipped, cancellations are generally no longer possible. Customers should review all order details carefully before completing checkout to help avoid potential issues.
International Shipping
At this time, Virossly primarily serves customers within the United States.
International shipping is currently not available. Orders with delivery addresses outside the United States may be declined, canceled, or otherwise unable to be processed.
We continually evaluate opportunities to expand our shipping capabilities. If international shipping becomes available in the future, updated information will be published on our website.