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Return & Refund Policy
Last Updated: June 2026
At Virossly, customer satisfaction is important to us. We want you to feel confident when shopping with our store, which is why we offer a straightforward return and refund process. If you are not completely satisfied with your purchase, you may be eligible to return eligible items within the return period outlined in this policy.
This Return & Refund Policy explains the conditions for returns, how to request a return, inspection procedures, refund processing timelines, non-returnable items, and other important information regarding returned merchandise. Please review this policy carefully before submitting a return request.
Return Eligibility
We offer customers a 60-day return period beginning on the date the order is delivered. During this period, customers may request a return if the item meets the eligibility requirements described below.
To qualify for a return, products must generally:
- Be returned within 60 days of the delivery date.
- Be in their original condition.
- Be free from excessive wear, damage, alteration, or misuse.
- Include original packaging, tags, accessories, and components when applicable.
- Be accompanied by sufficient order information to help us identify the purchase.
We reserve the right to deny returns that do not meet the requirements outlined in this policy. Each return request is reviewed individually to ensure compliance with our return standards.
Customers are encouraged to inspect their order promptly after delivery and contact us as soon as possible if any issue is identified.
Return Window
The return period lasts for 60 calendar days from the date your package is marked as delivered by the shipping carrier. Return requests submitted after the 60-day period may not be eligible for approval.
To avoid delays, customers should submit their return request before the return period expires. Once approved, customers should follow the return instructions provided by our team to ensure the package is returned correctly.
| Return Process | Timeframe |
|---|---|
| Return Request Period | Within 60 Days of Delivery |
| Inspection After Receipt | 1–3 Business Days |
| Refund Processing | Up to 12 Business Days |
How to Request a Return
If you would like to return an item, please contact our support team before sending any package back. Providing return information in advance allows us to review the request and provide the appropriate return instructions.
To help us process your request efficiently, please include:
- Your order number.
- The name used when placing the order.
- A brief explanation of the reason for the return.
- Photos of the item if the return relates to damage, defects, or shipping issues.
Once your request has been reviewed, we will provide guidance regarding the next steps. Customers should not send returns without receiving return instructions, as this may delay processing and verification.
Damaged, Defective, or Incorrect Items
We carefully inspect orders before shipment; however, mistakes and carrier-related issues may occasionally occur. If you receive an item that is damaged, defective, or different from what was ordered, please contact us as soon as possible after delivery.
To assist with evaluation, customers may be asked to provide photographs showing the issue. This information helps us verify the situation and determine an appropriate resolution.
Upon review, eligible claims may qualify for a replacement, refund, or other appropriate solution depending on the circumstances of the order.
Return Inspection
Once a returned item is received, our team will inspect the product to verify that it meets the return eligibility requirements outlined in this policy.
Inspection typically requires between 1 and 3 business days after receipt of the returned package. During the inspection process, we may review product condition, completeness, packaging, and any information provided during the return request.
The outcome of the inspection determines whether the return qualifies for a refund under this policy. Customers may be contacted if additional information is required.
Refund Policy
Once a return has been approved and successfully passes inspection, the refund process will begin. Refunds are issued back to the original payment method used for the purchase whenever possible.
Approved refunds are generally processed within up to 12 business days after return approval. Financial institutions and payment providers may require additional time before the funds appear in the customer's account.
Customers will be notified once a refund has been initiated. If a refund does not appear after the stated processing period, customers should first contact their payment provider before contacting us for additional assistance.
No Restocking Fees
Virossly does not charge any restocking fees for approved returns. Eligible refunds are processed without deduction of restocking penalties.
Our objective is to maintain a fair and transparent return experience while ensuring that customers are treated with consistency and professionalism throughout the refund process.
Non-Returnable Situations
While we strive to accommodate reasonable return requests, certain situations may prevent a return or refund from being approved.
Examples may include:
- Return requests submitted after the 60-day return period.
- Items returned in a condition significantly different from their original state.
- Products showing evidence of misuse, abuse, or unauthorized modification.
- Items missing essential components, accessories, or packaging when such components affect resale or verification.
- Returns that cannot be adequately linked to a verified order.
Each situation is reviewed individually, and decisions are made based on the circumstances of the return request and compliance with this policy.
Exchanges
If you would like a different size, color, or replacement item, please contact us before returning the original product. Exchange options may vary depending on product availability and inventory levels at the time the request is reviewed.
Where appropriate, our support team will provide guidance regarding available solutions and the best way to proceed.
Late or Missing Refunds
If you have received confirmation that a refund has been processed but the funds have not yet appeared in your account, we recommend checking with your bank, credit card provider, PayPal account, or other payment institution first.
Processing times may vary depending on the financial institution involved. If sufficient time has passed and the refund is still unavailable, please contact us so we can assist with reviewing the transaction status.